Last updated: 25th October 2024

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London Hearing & Balance Consultants ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [your website URL] or engage with our services. Please read this policy carefully. If you disagree with the terms, do not access or use our services.

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1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: Name, contact details, date of birth, and medical information necessary to provide our audiology and balance consulting services.

• Health Information: Information relevant to your health, including medical history and consultation records.

• Website Usage Information: When you visit our website, we may collect information such as IP address, browser type, and browsing patterns through cookies and similar technologies.

 

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and manage our consultation services.

• To communicate with you, respond to inquiries, and schedule appointments.

• To improve our website and services through analysis of usage patterns.

• To comply with legal and regulatory requirements.

 

3. Sharing and Disclosure of Information

We may share your information with:

• Healthcare Providers: With your consent, we may share information with your GP or other healthcare providers for better coordinated care.

• Third-Party Service Providers: We use trusted third-party services for technical support, payment processing, or marketing, who are required to protect your information.

• Legal Obligations: We may disclose information when required by law or to protect the rights, property, or safety of our clients and staff.

 

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. While we strive to keep your data secure, no transmission over the internet is entirely secure. We encourage you to protect your personal data.

 

5. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access: You may request access to the information we hold about you.

• Correction: You may request corrections to your personal information if inaccurate.

• Deletion: You may request deletion of your data under certain circumstances, subject to legal obligations.

To exercise these rights, contact us

 

6. Use of Cookies and Similar Technologies

Our website may use cookies to improve user experience. You may set your browser to refuse cookies, but some features may not function correctly.

 

7. Children’s Privacy

Our online services are not directed at children under 16, and we do not knowingly collect information from children under this age without parental consent.

 

8. Changes to This Privacy Policy

We may update this policy from time to time. We encourage you to review it periodically for any changes. Continued use of our services after any modifications constitutes acceptance of the updated terms.

 

9. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us